Last Updated: 01/2025
Thank you for visiting upnabove.net (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit or use our website and services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide to us directly, such as when you:
- Contact us via phone, email, or through our website
- Request services or information from us
- Fill out forms on our website
The personal information we collect may include (but is not limited to):
- Name
- Address
- Email address
- Phone number
- Payment information (for service payments)
1.2 Non-Personal Information
We also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages viewed and the order of those pages
- Time spent on each page
We use cookies and similar tracking technologies to collect this information. These help us understand how you use our website and improve the user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide and manage our dryer vent cleaning services.
- Communication: To communicate with you regarding appointments, services, and customer support.
- Payments: To process payments and provide billing information.
- Improvements: To improve our website, services, and overall user experience.
- Legal Compliance: To comply with legal obligations and protect our rights.
- Microsoft Clarity: We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and customer support.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Protecting Your Information
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
- Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your information during transmission.
- Security Assessments: We conduct regular security assessments and updates to our systems.
- Access Controls: We restrict access to personal information to employees and contractors who need it to perform their job functions.
Despite our efforts, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on the laws of your jurisdiction, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain conditions.
- Objection: You can object to the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will:
- Update the “Last Updated” date at the top of this policy.
- Provide additional notice if deemed necessary (e.g., posting a statement on our homepage or sending you an email notification).
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: (415) 910-1447
Thank you for trusting Up ‘N Above with your personal information. We value your privacy and strive to protect your data.
